AGREEMENT AND CANCELLATION POLICY

The right to cancel participation due to force majeure

The participant has the right to cancel his / her participation and get a refund of the participation fee (office expenses 30€ deducted) if:

a) he or she or a person close to him or her suddenly becomes seriously ill, has a serious accident or dies. A close person is a spouse, common-law partner, child, parent, in-laws, sibling, grandchild, grandparent or travel companion with whom the participant has jointly booked to attend or

b) to him or her or to a travel partner, another unexpected and serious event occurs which would make it unreasonable to require him or her to attend the event. Another unexpected and serious event is, for example, significant damage to property, such as an apartment fire.

The participant must notify Arctic Pinheads ry of the cancellation without delay.

The obstacle must be proven by a reliable statement, such as a medical certificate, a police investigation report, or a statement from the insurance company. The report must be submitted to Arctic Pinheads ry as soon as possible and no later than two weeks after the occurrence of the obstacle entitling to cancellation, unless compliance with the deadline is unreasonably difficult for the participant.

The participant's right to cancel the participation due to changes made by the event organizer or the conditions of the destination

A participant may cancel his / her participation if:

a) the event organizer essentially changes the arrangements for the event. A essential change is, for example, a change in venue or program that significantly increases travel time,

b) he has reasonable grounds for believing that the event cannot be carried out as declared or without endangering his health or life as a result of hostilities, natural disasters, contagious disease, strikes or similar situations occurring at or in the vicinity of the event. The assessment of the grounds for cancellation will take into account the position of the Finnish authorities,

c) he otherwise has reasonable grounds for believing that there will be a material error in the performance of the organizer.

The participant must immediately notify Arctic Pinheads of the cancellation.

The right of a participant to amend the agreement and transfer it to another

The participant has the right to change the participant information or to transfer his rights to another person. Arctic Pinheads ry must be notified of the transfer or change of information no later than 48 hours before the start of the event.

The organizer has the right to charge reasonable compensation for the necessary measures resulting from these changes. (Office costs 30 €)

Price changes

The organizer has the right to increase and accordingly the obligation to reduce the agreed participation fee on the following grounds:

Changes in taxes and other public charges affecting the participation fee. The price increase must not exceed the increase in costs. The price must be reduced at least in line with the reduction in costs. The organizer must inform the participant of the new price as soon as possible, as well as the reason for the price change. The participation fee may not be increased during the 21 days prior to the event. The organizer is also not obliged to reduce the price during this period.

If the participation fee is increased by more than 10%, the participant has the right to cancel his / her participation. The participant must notify Arctic Pinheads ry of the cancellation within one week of the announcement of the price increase.

The right of the event organizer to make minor changes to the program

If, for reasons beyond its control, the organizer is unable to comply with the agreed program, the organizer has the right to change the schedule or make other changes to the program that do not materially change the nature of the event. Changes must be notified to participants as soon as possible.

Due to the small number of participants, the event organizer has the right to change the workshop and / or tutorial offer and schedule, if the changes do not significantly change the nature of the event. Changes must be notified to the participant as soon as possible.

The right of the event organizer to cancel and suspend the event or part of it

The organizer has the right to cancel the event or part of it if

a) there are not enough participants in the event or part of it. The number of participants required may relate to the event as a whole or to a workshop or tutorial announced in the program. Cancellation must be notified to the participant as soon as possible.

b) the organizer's ability to carry out the event as agreed is substantially impeded by hostilities, natural disasters, contagious disease, strikes or similar events at or near the venue of the event, or if the event cannot be carried out without endangering the life or health of the participant. Cancellation must be notified to the participant as soon as possible.

If the above situation arises during the event, the organizer has the right to interrupt the event and make any other necessary changes to the program.

The participation fee will be refunded only in the event that the association cancels the event due to the small number of participants.

The right of the event organizer to terminate the contract

The organizer has the right to terminate the contract if the participant has not paid the participation fee by the agreed payment date.

Error and complaint

There is an error in the execution of the organizer if

a) the event does not correspond in its services or other arrangements to what has been agreed or can be considered as agreed;

b) the organizer has failed to fulfill its obligation to provide the participant with information on the conditions applicable to the event, the content of the event and any other information necessary for the participant;

However, changes or deficiencies that are minor to the event as a whole and for which the participant could reasonably have been prepared on the basis of the nature of the event are not considered to be errors.

Complaint

A participant may not plead an error unless he or she notifies the organizer of the error within a reasonable time after he or she discovered the error or should have discovered it. An error that can be corrected during the event must be reported to the organizer's representative as soon as possible.

Error correction and price reduction

The organizer must correct the error without delay at its own expense. However, the organizer may refuse if it would cause unreasonable cost or unreasonable inconvenience.

If the error has not been corrected without delay at the expense of the organizer or if the error cannot be corrected, the participant is entitled to a price reduction corresponding to the significance of the error.

If the participant does not use the services included in the event or uses them only in part, he is not entitled to a price reduction on this basis.

Damages

The participant is entitled to compensation for personal injury, property and property damage caused by the act or negligence of the event organizer. In order to be released from liability, the event organizer must show that there was no negligence on the part of the event organizer.

The organizer is not liable for damage caused by the participant's own fault.

Compensation may be mediated if it is unreasonable, taking into account the potential contribution of the participant, the ability of the organizer to anticipate and prevent the occurrence of the damage, and other circumstances.

Force majeure

The organizer of the event shall not be liable for damage caused by force majeure or any other unforeseeable reason which the organizer or the trader assisted by the organizer could not have prevented with the utmost care. Such reasons include, for example, hostilities, natural disasters, infectious diseases, strikes and similar events.

The organizer must immediately notify the participant of such force majeure and shall endeavor to minimize the damage suffered by the participant.

Claims for compensation

Claims for compensation must be submitted to the organizer in writing no later than two months after the end of the event, unless there is a special reason to extend the appeal period.

Disputes

If the dispute cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi). Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advice of the Local Register Office (www.kuluttajaneuvonta.fi).